Terms of service

Who we are

Lunida ("we", "us") sells web hosting, domain names, the Rakawala managed service, servers, Server management and Full SysAdmin at lunida.net. Until Lunida (Pvt) Ltd is registered, your contract is with DD Alagiyawanna, trading as Lunida, Galle, Sri Lanka; the full postal address is available on request by email. The company then takes over running contracts on the same terms, and we tell you by email.

You can reach us at support (at) lunida.net; sales questions go to sales (at) lunida.net.

These terms apply to everything you order from us. By placing an order you accept them, together with the Acceptable use policy and the Privacy policy. Where you host personal data of others, the Data processing agreement is part of these terms as well.

Your account

You must be at least 18 years old and able to enter contracts under the law of your country; when you order for a business, you must be allowed to act for it. Before we invoice an order we check your identity and age: you give us the number, your date of birth and photos of an identity document (a Sri Lankan NIC, a passport or another national identity card), and a person compares them with your details. We may refuse an order we cannot check this way. Keep your contact details current: we send invoices, renewal notices and security warnings to the email address on your account. You are responsible for everything done with your logins, so keep passwords to yourself and tell us at once if you think someone else has them.

What we provide

Hosting runs on the infrastructure of our hosting provider, in a data centre in Singapore. A server runs in a data centre at the location you choose when ordering (Germany, Finland, Singapore, the United Kingdom or the United States), on the infrastructure of our hosting provider or of another server provider. Plan contents and limits are those shown on lunida.net when you order. "Unlimited" means you are not metered for normal website use; it does not cover file storage, backups of other systems, media streaming, mass mailing or anything else the Acceptable use policy excludes.

We aim for the service to be available at all times but do not promise uninterrupted service. Planned maintenance and incidents are posted at status.lunida.net.

Backups

Hosting plans include the backups described on lunida.net. They are there to recover from our failures, not to replace your own copies. Keep your own backup of anything you cannot afford to lose. Rakawala plans add weekly off-site backups with a restore test every 3 months.

Rakawala managed plans

The monthly hours in a Rakawala plan cover work on the sites in that plan, hosted with us. Hours do not carry over to the next month. Work beyond them costs LKR 5,000 an hour and is done only after you have agreed to it. Rakawala does not replace a system administrator of your own: it excludes new development, content changes, 24/7 on-call and servers not hosted with us. Custom work on other servers is quoted separately.

Servers and server administration

A server comes with the cores, memory, disk, traffic, operating system, extra SSD and backups shown in your order. It is unmanaged: you get root access and are responsible for what runs on it, its updates and its security. The Backups section applies to servers as well.

Server management is work on your server, or on one you run elsewhere, at LKR 5,000 an hour, done only after you have agreed to it. Full SysAdmin puts a system administrator in charge of your servers for a monthly price, with the working time, answer times and on-call hours agreed in writing.

Prices and payment

Prices are in Sri Lankan rupees, except servers, which are priced in euros, US dollars or pounds sterling depending on the location; the order states the currency and the amount. Amounts shown in other currencies are converted for information. Services are paid in advance, monthly or yearly. Pay by bank transfer to the account named on the invoice, quoting the invoice number. A service starts once payment has arrived. Full SysAdmin starts within 4 weeks of the order; its first month is billed from the start date.

We may change prices for future billing periods. We tell you at least 30 days before the change applies to you, and you can cancel before then.

If an invoice is unpaid 7 days after it is due we may suspend the service, and after 30 days we may end it and delete its data.

Domain names

Domains are registered with the registry for the extension you choose, in the name of the registrant you give us. You are the registrant and are responsible for the accuracy of the contact details; registries may suspend a domain with false details. Each registry's own rules apply to its domains. A domain renews only when the renewal is paid; we remind you before it expires. A domain that has expired may be lost, and recovering it may cost extra or be impossible. Domain fees are not refundable once the registration or renewal is done. You can transfer a domain away at any time, subject to registry rules.

Cancelling and refunds

You can cancel any service at any time by email to support (at) lunida.net. It then ends at the end of the billing month that is running when you cancel; a billing month starts on the day of the month the service started. What you paid for the time after that is refunded. For yearly billing, the months used are charged at the monthly price and the rest is refunded. Domain fees are not refunded (see Domain names).

If you cancel within 30 days of your first hosting order, we refund what you paid for the hosting in that order. This applies once per customer. It does not cover domain fees; on Rakawala plans, hours already worked are deducted at LKR 5,000 an hour.

Download everything you want to keep before the service ends; we delete the account's data 14 days after that.

Suspension

We may suspend a service without notice where it breaks the Acceptable use policy and puts other customers, our hosting provider or the public at risk, or where the law requires it. In other cases we write to you first and give you a reasonable time to fix the problem.

Ending the contract for cause

We may end the contract and close the account at once, without notice and without refund, when you or someone using your account:

• sends spam, or advertises through spam sent from anywhere;
• creates, hosts or distributes malware of any kind, including viruses, ransomware, spyware, botnet software and exploit kits;
• runs phishing pages, fraud or fake shops, or impersonates others;
• stores or distributes sexual material involving minors;
• attacks other systems, or hosts tools meant for such attacks;
• ordered with false identity details or pays with money that is not yours to use;
• breaks the Acceptable use policy again after we warned you about it.

We keep what the law requires or the authorities ask for, and delete the rest of the account's data 14 days after closing it. A domain registered through us stays yours: we release it for transfer on request, unless a registry or an authority has blocked it.

Liability

We are not liable for indirect loss, lost profit, lost data or loss of business. Our total liability in any 12 months is limited to what you paid us for the affected service in those 12 months. Nothing in these terms limits liability that the law does not allow to be limited.

Changes to these terms

We may change these terms. We publish the new version on lunida.net and email you at least 30 days before it applies to your account.

Law

These terms are governed by the laws of Sri Lanka. The courts of Galle have jurisdiction.

Version of 29.09.2026.